What's New at Loop

Klaviyo is transitioning to a more secure OAuth authentication method. If you use Klaviyo with Loop, you'll need to re-authenticate your account once. This process takes under a minute.

How to reconnect:

Ensure you have owner or admin permissions. If not - please share with someone who does.

Navigate to Settings/Integrations in your Loop account and click "Reconnect Klaviyo."

You'll see a new Klaviyo tile that should be switched off. If it's already on, you've already reconnected and no further action is needed.

This tile reflects the new connection method—even though it shows as off, your existing Klaviyo integration is still active via the old connection.

Switch the tile on and log in to your Klaviyo account to migrate to the new authentication path. Authorize the connection and you're done.

All your metrics, flows, and settings will remain unchanged. Questions? Contact us at support@loopreturns.com.

You can now use "Contains" clauses in the SKU condition of workflows, making it much easier to create variant-level policies without manually uploading thousands of individual SKUs.

Instead of listing every SKU individually, use pattern matching to target groups of variants at once. For example, if all your large-sized products contain "-LG" in the SKU, create one condition that applies to all of them.

We've a new User role specific for managers of brick and mortar stores that are handling POS returns. This user gets access to POS settings and Listings (which is required for POS returns), and cannot access any other part of Loop.

Our User Accounts help article has been updated with full details on setting up this new permission level.

Avalara’s new Tax Compliance integration (also referred to as 2.0) is now compatible with Loop. This resolves the issues preventing Loop merchants from migrating to the new integration.

These changes have been released to all shops using the Avatax (1.0) integration and will be released to shops using the Avalara Tax Compliance integration on October 1, 2025.

Merchants using the Avatax integration can now migrate to Avalara Tax Compliance without changes in behavior with regards to Loop exchanges. Merchants already using Avalara Tax Compliance can request the new modifications to be released ahead of the October 1 release date.

The AvaTax app will be deprecated by Shopify on October 31, 2025. Please reach out to ant@loopreturns.com with questions or requests for rollout.

Merchants can now offer bonus credit up to 200% of the return value, an increase from the previous 100% max. This allows for more incentive flexibility to drive retained revenue.

Merchants processing or reviewing returns can now move to the next or previous return from the return details page, without needing to go back to the returns dashboard. Loop supports keyboard shortcuts as well – J for the previous return, K for the next returns. This mirrors Shopify functionality. The next and previous buttons also follow any filters you have set up. If you are on the Needs Review tab and hit Next return, for example, Loop will go to the next return in Needs Review.

Transform your analytics into flexible building blocks with full report customization, multi-report data combination, and consistent filtering across all analytics. No more waiting for custom development or working around rigid limitations.

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Our Loop + Stripe integration now supports Apple Pay, Google Pay, Stripe Link, and CashApp Pay for seamless upsell opportunities and enhanced checkout flexibility. Available now in production with merchant configuration required.

Easily customize Checkout+ to seamlessly reflect your brand's look and feel without needing an Engineer or Loop assistance. Self-service brand customization now available.

Set brand-provided delivery estimates, adjust dates by SKU/variant, and create custom rules for delays or blackout periods. Includes new Delivery Promise API for headless storefronts and 3rd party integrations.

Return reasons from Loop RMAs now pass to sales credits in Brightpearl, consolidating returns info and making warehouse processing more efficient. Configure through custom fields in the Synks portal.

Custom product options (embroidery, engraving, prescription details, pre-order dates) now carry through to exchange orders, eliminating "where's my customization?" support tickets.

Resolved credit card zip code validation error for Australian users. System now accepts 4-digit Australian postal codes instead of requiring 5-digit codes.

Merchants shipping with Royal Mail via EasyPost must migrate to Royal Mail V3. Check email from EasyPost for credentials and migration instructions.

Build confidence in your delivery predictions with enhanced visibility and streamlined CX workflows. New reporting capabilities and Shopify integration provide complete transparency into performance.

Shoppers can now initiate returns with a single click from their Shopify order history, automatically populating the return flow with order details.

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Pass line item properties from Shop Now On-Store directly to new exchange orders, preserving custom product options, prescription details, and pre-order dates during exchanges.

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Alternative to Stripe for upsell scenarios including Shop Now and Different Priced Exchanges, enabling more flexible payment processing options.

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Updated Loop's Platform Rates with USPS for Ground Advantage and Priority Mail on 7/13/2025. Ground Advantage rates increased 3.41% average, Priority Mail increased 8% average.

Added option for Bonus Credit calculations to be tax inclusive when calculating Shop Now or Store Credit as a percentage of return value.

New Settings Added new settings for Process Closed Loop RMAs, Close Sales Credit on Inventory Received, Create Customer Payment on Inventory Received, and Handling Fee Tax Code.

Merchants shipping with Royal Mail via EasyPost must migrate to Royal Mail V3 by September 30, 2025. Check your email from EasyPost for migration credentials and instructions.

Eliminate trial & error when building and optimizing your return policy by viewing benchmarks and trends across 5,000+ Shopify brands. Insights are now available in your Loop Admin for the following settings: Return outcomes, Return windows, Handling fees, Bonus Credit

You can now conditionally bypass final sale restrictions to allow returns. This will let final sale items be return eligible following your standard return policy. Learn more about Workflows in our Help Center.

Ship by Loop now allows access to connect your own accounts & rates for 43 new carriers and services, including GLS, Amazon Shipping Deutsche Post UK, ParcelForce, and more. This update also includes a new view to see all available carriers for Ship by Loop, so that you can connect more easily and start shipping in seconds.

Loop now supports QR codes for printerless returns with EVRi via Ship by Loop and our EasyPost integration. Please reach out to your MSM or support@loopreturns.com to enable this setting for your customers.

We've expanded Order Tracking's carrier coverage from 150 carriers to over 1200 carriers worldwide, making it one of the most comprehensible e-commerce tracking platforms. View the full list here.

We've updated our Stripe API integration to unlock the following for all merchants: Support for Link payments, 3D Secure authentication on all transactions, Remove $1 card verification for Instant Exchanges, Google Pay & Apple Pay will also be supported soon. Learn more about the Stripe integration in our Help Center.

Merchants using Checkout+ bundled with Package Protection by Seel can now customize the text shown at cart and/or checkout. This includes both the main product title as well as the 'Learn more' modal. Tailor messaging to your brand's unique voice and take more control of the Offset experience. To customize Checkout+ text, simply navigate to Returns Management > Policy Settings > General. Then under Offset, click on **Text customizations.

Checkout+ is now available for brands with headless Shopify storefronts. With a headless setup, merchants gain complete control over their storefront experience, including the text shown with Checkout+ and testing methods.