What's New at Loop

Shoppers in the UK and EU often have a drop-off point for one carrier but not another. Now they can pick the carrier that actually works for them reducing failed drop-offs and increasing return completion rates.

What's new:

• When Carrier Choice is enabled on a return policy, shoppers see available carriers at the shipping step and select their preferred option
• InPost UK is now available as a negotiated rate option in Ship by Loop
• Merchants control which carriers appear, only carriers enabled on the return policy are surfaced
• If a label can't be generated for the selected carrier, Loop silently falls back to the next available option so returns are never blocked
• Carrier Choice and rate shopping are mutually exclusive per return, enabling Carrier Choice replaces Loop's auto rate-shop with shopper selection Help doc

Shoppers can now log in with Shop to see their order history and start a return directly in the shopper portal — no more hunting through emails for an order number.

• Available to all Shopify merchants starting today
• No setup or configuration required — enabled by default
• Shoppers authenticate via their Shop account to access their orders instantly :book: Help doc

Merchants on the new Checkout+ extension can now further customize how Checkout+ appears in the cart and the additional info modal.

What's new:

• Recommended tag: display a "Recommended" badge on the CO+ cart item with a customizable color theme
• Thumbnail image: choose between no image (default), the Loop refresh icon, or a custom uploaded image
• Modal logo: display no logo, the Loop default, or upload a custom brand logo
• Modal header image: add an optional custom banner image to the modal header
• Desktop/Mobile preview toggle: see how the modal looks across screen sizes before saving

Learn More.

Merchants can now protect specific products from being modified or removed during the order editing experience. Any product tagged with an excluded tag will appear as locked in the shopper UI, with a note that the item is not available to edit. Shoppers can still view the item and make changes to the rest of their order.

What's new:

• Add excluded product tags one at a time in Loop admin, or upload a list via CSV
• Configured in Order Editing settings under Excluded products
• Useful for final sale items, subscription products, bundles, or anything that shouldn't change after checkout Learn more.

Merchants now have more control over which products are covered by Checkout+. Three exclusion methods below are supported, all configured in the Cart Exclusions setting under Policy Settings → Checkout+. Available to all merchants on the new Checkout+ extension.

What's new:

• Merchants can now exclude products using existing Shopify line item properties, unified with product tags in one setting
• Product tag exclusions now apply to Package Protection in addition to Returns Coverage
• Specific discount codes can be configured to exclude products from Returns Coverage, Package Protection, or both — supports line-level and cart-level codes Learn More.

Shoppers can now skip the printer and return items using a QR code at any UPS Store location. After initiating a return, a QR code is delivered on the confirmation page and via email — just walk in, show the code, and drop off. Depending on the merchant's UPS agreement, shoppers may not even need to bring a box. Available for merchants on UPS DAP (Loop negotiated rates) and merchants using their own UPS account (BYOA). BYOA merchants go through a short one-time onboarding process with UPS to get started. Contact your Loop representative to enable.

Learn More.

When prompted for photo evidence in the return flow, shoppers can now upload a video in addition to or instead of photos. Videos are viewable directly from the Return Detail page in Loop admin alongside any submitted photos.

Details:

• MP4 only, max 100 MB per video
• Up to 4 files total (photos and/or videos combined) per line item
• Available automatically for merchants using an Image Upload workflow, no setup needed Learn More.

Get pinged when returns need your attention — without watching Loop.

The new Notification Preferences page lets you subscribe to real-time alerts for returns landing in your Needs Review queue (Refund Errors, Manual Review flags, Instant Return Errors, and more) and for Loop product updates. Send them to an email address, a list of emails, a public Slack channel, or all of the above.

What's new:

• A dedicated Notification Preferences page under Tools and Integrations
• Email delivery to one address, or a list of email addresses
• Slack delivery to any public channel in your workspace
• Set up notifications for specific Needs Review reasons, or be notified about all of them
• Subscribe to product updates from the Loop team in the same place Set up Notifications, or learn more.

Start automating your return policy faster with Workflows Templates. Pick from a curated set of pre-configured workflows based on the patterns we see most often across the Loop merchant base.

• Each template includes a description of what it does, when to use it, and tips for getting the most out of it
• Most templates are select, set, and publish — for the few that need a value tailored to your store, the builder walks you through it step by step Get started with Workflows Templates here.

Workflows can now be triggered by line item properties on returned items — no Loop-specific setup or dev work required. Use the line item properties already driving your customization, personalization, gift notes, or bundle logic to control how those items move through Loop.

• Add a new Line item properties condition to any Workflow
• Match on an exact value, check if a value contains a given string, or check whether a property key exists on the line item at all
• Especially useful for jewelry, home goods, and any brand selling custom or made-to-order products

You can now use product line item properties — in addition to product tags — to exclude items from CO+ coverage, giving you more flexibility in how coverage offered.

• Line item properties join product tags as a supported exclusion method
• The Checkout+ settings page in Loop admin has been updated to reflect the new option
• More flexibility for merchants with complex catalogs or tagging conventions https://help.loopreturns.com/en/articles/12112577

For merchants using self-managed Package Protection, you can now see directly in Loop admin which orders paid for coverage — no more bouncing between Shopify and Loop to check.

• Coverage status is now visible on orders inside Loop admin
• Eliminates cross-referencing with Shopify to confirm whether an order paid for CO+
• Available now for all self-managed CO+ merchants

Capture more revenue right after checkout with upsell and downsell funnels shown to shoppers on the post-purchase page — a high-converting moment where payment details are already in.

• Build branching offer funnels with up to five upsell and downsell slots
• Target the right shoppers using Workflows (order value, products, order date, and more)
• Choose percentage or fixed-amount discounts and set how long each offer is shown
• Track conversion and revenue per funnel and per offer slot in real time

Action returns with Workflows when a given condition is not met. Merchants can choose to take an action when a return meets a condition, doesn't meet a condition, or assign an action to both outcomes. This update also enables merchants to action returns when a shopper answers "no" to a question.

Merchants can now add an action to send a Slack notification to a specified channel when a specific workflow has fired on a submitted return. This is an especially good fit for workflows that send returns into a review state, or those that have to do with high risk returns.

Guide shoppers to better-fit replacements earlier in the return flow with AI powered exchange recommendations.

Convert more refunds into exchanges and retain more revenue.

Learn More.

Merchants can now control the order in which return outcomes are displayed in the shopper portal, making it easier to prioritize the outcomes that best fit their business.

• Customize the display order of return outcomes directly in the shopper portal
• Prioritize outcomes that drive the most value for your shoppers and business

Merchants can now add an action to send themselves (or a list of Loop users) an email when a specific workflow has fired on a submitted return. This is an especially good fit for workflows that send returns into a review state, or those that have to do with high risk returns.

Merchants can now surface AI-powered product recommendations directly within the Order Editing experience. Each recommendation is personalized to the individual shopper based on their cart and your store — turning every edit into a revenue opportunity.

We're rolling out automatic return status updates for merchants using our Labels API (External Connector) integration, powered by Wonderment tracking. Previously, return statuses depended on your label provider sending updates back to Loop via our update-label-status endpoint. Going forward, Wonderment tracking can drive those updates automatically — no integration work required on your end. This is rolling out gradually.

Reach out to your MSM if you'd like your shop enabled.

Merchants in the Early Access program can now control the order in which return outcomes are displayed in the shopper portal, making it easier to prioritize the outcomes that best fit their business.

• Customize the display order of return outcomes directly in the shopper portal
• Prioritize outcomes that drive the most value for your shoppers and business

You can sign up for the Early Access program here to stay up to date with all the latest and greatest things we are launching by enabling the program here. For additional information you can view the help center article here.

Merchants can now upload images to a return directly in Loop admin. The admin user will see all shopper-uploaded images alongside a new option to attach your own.

Find the Upload Image feature in the Return Detail view, no setup needed.

Loop Agent is now live for merchants in the early access program. This revolutionary new capability allows merchants to streamline their returns processing experience, as well as find out helpful information about their return policies, Loop configuration, and get help and support with the Loop product.

You can sign up for the Early Access program here to stay up to date with all the latest and greatest things we are launching by enabling the program here.

For additional help and information, you can click here to learn more.

This feature gives merchants insight into a shopper's relationship with their brand, including critical metrics like return rate and net spend. It also provides a timeline of a shopper's orders, returns, and any actions the merchant has taken on that shopper.

Learn More.

Shopify is migrating to a new returns API on April 20th, and Loop is adopting this change ahead of the rollout. If your store has Native Exchanges enabled without "Process Returns in Shopify" turned on, you may notice a settings change on your account around this date.

This does not affect how Loop works for your shoppers. Your return and exchange flows will continue as normal.

However, if you have third-party systems connected to Shopify returns (such as an ERP or custom Shopify integration) we recommend auditing those connections before April 20th to confirm they won't be impacted by the change in how Shopify processes return data.

Questions? Reach out to your MSM or contact us at support@loopreturns.com.

What's new:

• Dynamic eligibility determines whether shoppers see Checkout+ and/or Package Protection
• Optimized for higher attach rates and incremental revenue
• Creates a more relevant, personalized checkout experience Action required: Review and update any customized copy that assumes both products are always offered together. Update your copy in Loom admin here.

Merchants can now self-serve joining the Smart Exchanges beta directly in Loop admin. Smart Exchanges guide shoppers to better-fit replacements earlier in the return flow, converting more refunds into exchanges.

Store associates can now process Loop online return drop-offs directly inside Shopify POS, no separate Loop login or no app switching.

Note: This beta supports drop-off returns only, customers must initiate their return online first. Full in-store return returns (order lookup, exchanges, and more) is coming in a future phase.

Learn More.

Merchants with cross-border returns can now access the commercial invoice directly from the admin return detail page. A "Commercial Invoice" link appears below the label link when a customs invoice exists, opening in a new tab. Applies to Ship by Loop international returns only.

Eligible merchants can now issue Shopify native store credit as a return outcome. By leveraging Shopify’s built-in store credit system, this option can be fully integrated this into the return flow, without relying on gift cards.

Why it matters:

• Keep revenue in-store → Turn refunds into store credit instead of cash leaving your business
• Cleaner financials → More accurate reporting without gift card workarounds
• Better shopper experience → Credit is automatically available at checkout for logged-in customers (no codes needed)
• More secure & traceable → Credit is tied to customer accounts and linked directly to returns All merchants using Shopofy's new customer accounts can get started today. Learn more →

Built in partnership with Reshop, Instant Refunds allows shoppers to get their refund immediately directly in the returns flow, while your margin stays protected.

What's included:

• Reshop Instant Refunds is embedded directly within Loop
• Shoppers can select their preferred refund option - virtual gift card, debit/credit card, bank account, or original payment method
• Merchant workflows remain the same while offering shoppers a faster, elevated refund option
• 100% financial risk covered by Reshop.

Set up directly in the admin now. Learn more →

• Variant availability messaging is now more specific — if only one attribute (e.g. size) is available, the prompt reflects that instead of showing a generic message

• Even exchanges with no balance due now display "Total $0.00" on the summary and status pages for clarity and confidence that the shopper won't be charged for anything

• Updated product cards bring a significantly improved mobile browsing experience when selecting exchange items

• Visual polish improvements including consistent backgrounds and larger product images throughout the flow

March 11, 2026

When a cross-border label fails to generate due to missing customs data, merchants can now resolve it directly in the Loop admin. The return history surfaces a clear error identifying exactly what's missing — HS code, SKU, or Country of Origin — with a link to an inline popup form to enter the data on the spot. Once saved, the label generates automatically and the customer is emailed.

Learn more →

Guide shoppers to better-fit replacements earlier in the return flow with AI powered exchange recommendations.

Convert more refunds into exchanges and retain more revenue.

Learn More.

Automatically disable Order Editing for specific orders using new rules in Workflow.

Stay in control by blocking edits based on shopper attributes, products, or other order criteria.

Learn More.

Order Editing is now live for all Merchants.

Let shoppers fix small order mistakes themselves, like updating a shipping address or swapping an item before it ships.

Reduce returns, increase AOV, and cut support tickets with a simple self-serve order editing experience.

Learn More.

Get the full value of Workflows, regardless of your Loop plan.

Merchants on every Loop plan will now have access to every condition and action in Workflows.

Loop will still hide certain conditions and actions depending on your configuration, when certain conditions or actions may not make sense for your setup.

Clearer, contextual explanations for why a return is risky.

Fraud explanations with full context on the shopper and the return, making it easier to action risky returns.

Apply workflows outside of the returns flow.

Better UX for managing conditions and actions. Introduces the concept of event triggers, which will allow Workflows to automate things beyond just the returns flow.

Loop Return Predictions is the only ML-powered return forecasting tool that predicts which orders will be returned and when volumes will spike. Built on Loop Intelligence - our foundation model trained on 30M+ shoppers and millions of returns across 5,000+ merchants - it gives you predictive intelligence to reduce surprises and improve planning.

With Return Predictions, you can:

• See which orders are likely to be returned before customers initiate
• Anticipate volume spikes to staff and allocate resources accordingly
• Plan inventory flow with confidence instead of reacting to what's already happened To learn more about Return Predictions and if your shop is eligible, please review our help center article. Now live for all eligible merchants.

Manage Multiple Returns at Once with New Bulk Actions

With this new enhancement, you can flag, review, reject, or process several returns in just a few clicks, making it faster and easier to manage high return volumes without opening each return individually.

Learn More.

Starting March 2, 2026, Canada Post negotiated rates will no longer be available through Loop’s negotiated account in Ship By Loop (SBL). To continue receiving negotiated rates, you must:

• Add your own Canada Post contract to SBL (Help Center Article)  or
• Switch to EasyPost standalone for Canada Post negotiated rate labels (Help Center Article) If no action is taken, Canada Post labels will no longer be provided

Merchants can now surface AI-powered, personalized product suggestions directly in the return experience to drive higher exchange rates and increase retained revenue.

What’s included:

• Personalized recommendations at the point of return
• Built-in upsell levers to surface Shop Now
• 5-step guided onboarding
• Native A/B testing

Merchants can now copy and paste pre-configured tracking URLs directly into Shopify email templates, reducing setup time and eliminating errors during onboarding.

Hidden shipping rates no longer count toward Delivery Promise accuracy, giving merchants clearer, more reliable insights based only on the promises shoppers actually see at checkout.

Merchants can now build workflows using product and variant metafields, unlocking more flexible variant-level automation beyond SKUs.

Learn More.

When a product is tagged UN3481 in Shopify, Loop will now automatically attach the correct UN3481 compliance form to your shipping label via a workflow, helping battery and hazmat merchants avoid carrier and customs fees.

Manage Multiple Returns at Once with New Bulk Actions

With this new enhancement, you can flag, review, reject, or process several returns in just a few clicks, making it faster and easier to manage high return volumes without opening each return individually.

Learn More.

Loop automatically recalculates refunds when returns involve a mix of full-price and discounted items, ensuring the correct promo value is deducted.

This update is rolling out now and will be live soon for all stores using Shopify’s native BXGY discounts.

Key Details:

• Supports item-level and order-level BXGY thresholds
• Handles stacked discounts (BXGY + other discount types)
• Clear shopper experience with "Promo adjustment: Buy X Get Y" line item To learn more, please review the BXGY article.

More carriers have been added into Ship by Loop for easy access to set up without leaving the Loop platform:

• 12 new negotiated rate carriers for UK & EU shipping including Royal Mail, Evri, PostNL, Colissimo, and more
• UPS DAP rates for US domestic and cross-border shipping shipping
• 7 new carriers to connect your own account including Chronopost, bPost, and more To learn more, please review the Ship by Loop article and this list of all negotiated rate carriers available in Ship by Loop.

Structure fees in a way that fits your business. Dynamically scale pricing based on cart value or keep it simple with a flat fee, you choose.

Customize your set up directly in the Loop admin.

Note: Dynamic Pricing for Returns Coverage is available now, with self-managed package protection coming in early Q1. Available only for merchants selling in USD.

Learn More

Handling fees for return policies powered by Global-e can now be configured within Loop. You can adjust fees within each return policy or by using Workflows to customize fees based on conditions such as VIP customer, product type, potential fraud, and more.

This also allows merchants using Global-e to use Loop's Checkout+ offering for their international markets powered by Global-e.

If you'd still prefer to manage fees via Global-e, you can do so by setting the fee in Loop to 100% of label cost. Please note that Workflows will override return policy settings.

To learn more, please review the Global-e article.

We’ve added built-in AI Image Recognition to help you review return photos faster and more consistently.

When shoppers upload images during a return, Loop now automatically evaluates each photo and provides:

• A short damage description (or “no-damage”)
• An item condition label (in-package, perfect, good, fair, poor, damaged)
• Yes/No indicators for:
  • Tags attached
  • Visible damage
  • In original packaging
  • Correct product All results appear directly in the Return Details page when hovering over a return photo - no setup required. This update helps your team quickly spot damaged or incorrect items, reduce manual review time, and make more consistent refund decisions. Questions? Review our help article.

We’ve launched a new Analytics 2.0 dashboard to help you better understand performance for Checkout+ and Package Protection, giving you clearer insight into how these features impact your revenue, customer behavior, and coverage adoption.

You can now view:

• Attach rate and offer rate
• Total revenue collected
• Return rate comparisons for orders with vs. without coverage
• AOV and ARV comparisons to show how coverage influences order and return value
• Additional performance and adoption metric trends

Merchants with Checkout+ enabled will automatically see this dashboard in the Analytics section of their Admin. If you don’t see the new dashboard or have questions, please reach out to support@loopreturns.com.

We released a fix for the persistent issue affecting multi-instance users, where access was revoked when signing in to another instance. Multi-instance users will no longer face errors with alerts or scheduled exports.

Shoppers can now make simple changes to their returns directly from their return status page - no need to contact support. This includes canceling a return before drop-off, updating an exchange shipping address, and making other quick edits to active returns.

This reduces support volume for your team by giving shoppers self-service options for common return requests. Shoppers will see edit options on their return status page when changes are available.

You can manage this feature in Shopper Experience > Return Editing. Learn more in our help center.

Loop Return Predictions is the only ML-powered return forecasting tool that predicts which orders will be returned and when volumes will spike. Built on Loop Intelligence - our foundation model trained on 30M+ shoppers and millions of returns across 5,000+ merchants - it gives you predictive intelligence to reduce surprises and improve planning.

With Return Predictions, you can:

• See which orders are likely to be returned before customers initiate
• Anticipate volume spikes to staff and allocate resources accordingly
• Plan inventory flow with confidence instead of reacting to what's already happened To learn more, please review our help center article. Currently in beta for Enterprise merchants. Please reach out to support@loopreturns.com if you are interested in joining the beta.

Merchants can now customize how refunds are distributed when orders were purchased with multiple payment methods.

Previously, refunds always prioritized gift cards and store credit before credit cards. With this update, you can override that default and refund credit cards first instead.

To enable this behavior, toggle on the new refund priority setting in General Settings.

We have expanded the options available to merchants when a return is in a review state. Merchants can now make modifications to the return before marking reviewed and triggering a customer notification.

These changes include:

• Ability to reject a line item
• Ability to change a line item to/from keep
• Ability to cancel the return

These added features will ensure that critical changes can be made to a return before notifying the customer of the return status, ultimately resulting in a more clear shopper experience.

Merchants can now switch between viewing Top Parent and Child Return Reasons as a count of Items Returned or as a Percentage of Total Items Returned using the New Visualization Switchers in the Product Return Summary section.

Merchants can now switch between viewing Products by Most/Least Items Sold as either a Count of Items Sold or as a Percentage of Total Items Sold using the New Visualization Switchers in the Product Performance Summary section.

Merchants can now switch between Products with the Highest/Lowest Number of Returns and Products with the Highest/Lowest Return Rate using the New Visualization Switchers in the Product Performance Summary section. Additionally, the visualizations for Products with the Highest/Lowers Number of Returns have been updated to show Products with the Highest/Lowest Return Rate by default on the dashboard.

Happy Returns Destination ID added to the Happy Returns Shipment Details set.

Product ID and Variant ID added to the Product Details set.

Grand Total Number of Items Sold & Percent of Total Items Ordered added to the Order Metrics set.

Grand Total Number of Items Returned & Percent of Total Items Returned added to the Return Metrics set.

Merchants can now send Loop Tracking and Loop Returns notifications via WhatsApp through Klaviyo. Add WhatsApp messages to your Loop flows to share tracking links, return status updates, and delivery alerts with customers on their preferred channel.

How to use it:

Set up WhatsApp in Klaviyo, then add WhatsApp messages to your Loop Tracking or Loop Returns flows just like you would with email or SMS.

Workflows is getting a design update rolling out the week of October 20th. No action needed. Your existing workflows will continue functioning exactly as before.

What's new: Clearer naming for conditions and actions (like "Tags" → "Customer Tags"), and some combined actions are now split into individual options for simpler setup. These changes are purely visual - the process looks different, but functionality stays the same.

Learn more here. Questions? Contact support@loopreturns.com.

Third-party labels created via API can now include a tracking URL in the creation request. The link will be clickable from the Loop Return Detail Page. Learn more.

Merchants can now schedule alerts and exports directly to external users, allowing anyone outside their organization, such as partners or warehouses, to automatically receive the data they need.

Merchants can now filter data in Analytics 2.0 using any of their Shopify Order, Product, and Customer Tags. Attributes are named Order Tag Name, Product Tag Name, and Customer Tag Name and have been added to the default Returns, Product, and Customer dashboards respectively.

Merchants can now click on any Return ID within our Default Reports in order to view the Return directly within Loop Admin.

We identified and fixed a bug that was causing warranty returns to not be classified as warranty returns within Loop Analytics 2.0 Reporting if the warranty return was cancelled or rejected.

Turn "final sale" into "second chance" with branded resale. Keep resale revenue in your ecosystem while giving customers a sustainable option. When shoppers select non-returnable items, they'll see a "Resell on [Treet Store Name]" button that pre-fills product details and sends them to your Treet-powered resale store.

Setup: Returns Management → Tools & Integrations → Treet (available on all plans)

To learn more, please review our help center article.

Turn refunds into store credit automatically. Keep revenue in-store with accurate financial reporting, seamless customer redemption, and full traceability—all without the limitations of gift cards. Clean financials with proper sales reversals, auto-applied credit at checkout, and secure customer-tied accounts that are fully traceable.

Requires Shopify new customer accounts. Sign up here to join the beta

Loop and FlavorCloud have partnered to improve cross-border operations and costs, which is especially relevant for brands being hit by the removal of the U.S. de minimis exception.

Brands using both Loop and FlavorCloud can now leverage FlavorCloud return labels for returns generated through Loop. This allows you to:

Avoid paying duties on return shipments

Get refunded for outbound duties & taxes

Ensure cross-border returns have full compliance

To learn more, please review the FlavorCloud article.

Klaviyo is transitioning to a more secure OAuth authentication method. If you use Klaviyo with Loop, you'll need to re-authenticate your account once. This process takes under a minute.

How to reconnect:

Ensure you have owner or admin permissions. If not - please share with someone who does.

Navigate to Settings/Integrations in your Loop account and click "Reconnect Klaviyo."

You'll see a new Klaviyo tile that should be switched off. If it's already on, you've already reconnected and no further action is needed.

This tile reflects the new connection method—even though it shows as off, your existing Klaviyo integration is still active via the old connection.

Switch the tile on and log in to your Klaviyo account to migrate to the new authentication path. Authorize the connection and you're done.

All your metrics, flows, and settings will remain unchanged. Questions? Contact us at support@loopreturns.com.

You can now use "Contains" clauses in the SKU condition of workflows, making it much easier to create variant-level policies without manually uploading thousands of individual SKUs. Instead of listing every SKU individually, use pattern matching to target groups of variants at once. For example, if all your large-sized products contain "-LG" in the SKU, create one condition that applies to all of them.

We've a new User role specific for managers of brick and mortar stores that are handling POS returns. This user gets access to POS settings and Listings (which is required for POS returns), and cannot access any other part of Loop.

Our User Accounts help article has been updated with full details on setting up this new permission level.

Avalara’s new Tax Compliance integration (also referred to as 2.0) is now compatible with Loop. This resolves the issues preventing Loop merchants from migrating to the new integration. These changes have been released to all shops using the Avatax (1.0) integration and will be released to shops using the Avalara Tax Compliance integration on October 1, 2025. Merchants using the Avatax integration can now migrate to Avalara Tax Compliance without changes in behavior with regards to Loop exchanges. Merchants already using Avalara Tax Compliance can request the new modifications to be released ahead of the October 1 release date. The AvaTax app will be deprecated by Shopify on October 31, 2025. Please reach out to ant@loopreturns.com with questions or requests for rollout.

Merchants can now offer bonus credit up to 200% of the return value, an increase from the previous 100% max. This allows for more incentive flexibility to drive retained revenue.

Merchants processing or reviewing returns can now move to the next or previous return from the return details page, without needing to go back to the returns dashboard. Loop supports keyboard shortcuts as well – J for the previous return, K for the next returns. This mirrors Shopify functionality. The next and previous buttons also follow any filters you have set up. If you are on the Needs Review tab and hit Next return, for example, Loop will go to the next return in Needs Review.

Transform your analytics into flexible building blocks with full report customization, multi-report data combination, and consistent filtering across all analytics. No more waiting for custom development or working around rigid limitations.

Watch demo video:

Our Loop + Stripe integration now supports Apple Pay, Google Pay, Stripe Link, and CashApp Pay for seamless upsell opportunities and enhanced checkout flexibility. Available now in production with merchant configuration required.

Easily customize Checkout+ to seamlessly reflect your brand's look and feel without needing an Engineer or Loop assistance. Self-service brand customization now available.

Set brand-provided delivery estimates, adjust dates by SKU/variant, and create custom rules for delays or blackout periods. Includes new Delivery Promise API for headless storefronts and 3rd party integrations.

Return reasons from Loop RMAs now pass to sales credits in Brightpearl, consolidating returns info and making warehouse processing more efficient. Configure through custom fields in the Synks portal.

Custom product options (embroidery, engraving, prescription details, pre-order dates) now carry through to exchange orders, eliminating "where's my customization?" support tickets.

Resolved credit card zip code validation error for Australian users. System now accepts 4-digit Australian postal codes instead of requiring 5-digit codes.

Merchants shipping with Royal Mail via EasyPost must migrate to Royal Mail V3. Check email from EasyPost for credentials and migration instructions.

Dynamic Reports now offer the same flexibility as dashboards with a unified data foundation. Customize any report, combine data from multiple sources, and apply consistent filters across all analytics.

Key benefits include full report customization to match your exact requirements, multi-report data combination in single views, and consistent filtering across reports and dashboards. Transform your analytics into flexible building blocks - no more waiting for custom development or working around rigid limitations.

Available now in Analytics! To learn more, check out our help centre article.

Our Loop + Stripe integration now supports additional payment methods, enhancing checkout flexibility and creating new revenue opportunities. New payment options include Apple Pay and Google Pay for seamless upsell and instant outcomes, Stripe Link for faster streamlined checkout, and CashApp Pay for expanded payment flexibility.

Available now! Review Loop + Stripe for setup instructions.

Easily customize Checkout+ to seamlessly reflect your brand's look and feel without the need of an Engineer or Loop assistance.

Brand Provided Estimations allow you to set your own delivery estimates in the event one cannot be calculated for a specific order or region. SKU Based Filtering lets you adjust your expected delivery dates down to the product variant level. Transit & Fulfillment Rules enable you to set up custom rules to account for delays, strikes or blackout periods which may push back the expected delivery date shown to customers.

Support headless storefronts & integrations on 3rd party apps or mobile storefronts with the Delivery Promise API.

For merchants using the Brightpearl integration, we've added functionality to pass return reasons on Loop RMAs to sales credits in Brightpearl, allowing you to consolidate returns info on sales credits and make warehouse processing more efficient. This is done by setting up a custom field in Brightpearl and inputting that field in the Settings tab of the Synks portal.

Merchants can now pass line item properties from Shop Now On-Store directly to new exchange orders. This enables custom product options like embroidery and engraving, prescription details for glasses, pre-order shipping dates, and any line item properties you use. The result: Customers keep all their customizations when exchanging, eliminating the "where's my customization?" support tickets.

Resources:

Embedded setup guide

Manual setup guide.

Fixed an issue preventing Australian users from completing credit card transactions due to postal code validation. The system previously required 5-digit codes, while Australian postal codes are 4 digits. Validation has been updated to accept the correct format.

Merchants shipping with Royal Mail via EasyPost must migrate to Royal Mail V3 by September 30, 2025. If you have an existing Royal Mail account that needs to migrate, you should have received an email from EasyPost with the necessary credentials.

If Royal Mail is your preferred carrier for return shipping, you will also need to mark the new Royal Mail V3 account as preferred in your Loop shipping settings. Otherwise, we will rate shop across all enabled carriers.

No action is needed for merchants using Royal Mail via Ship by Loop or another shipping provider.

Follow these instructions to migrate.

Build confidence in your delivery predictions with enhanced visibility and streamlined CX workflows. New reporting capabilities and Shopify integration provide complete transparency into performance.

Shoppers can now initiate returns with a single click from their Shopify order history, automatically populating the return flow with order details.

Watch demo video:

Pass line item properties from Shop Now On-Store directly to new exchange orders, preserving custom product options, prescription details, and pre-order dates during exchanges.

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Alternative to Stripe for upsell scenarios including Shop Now and Different Priced Exchanges, enabling more flexible payment processing options.

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Updated Loop's Platform Rates with USPS for Ground Advantage and Priority Mail on 7/13/2025. Ground Advantage rates increased 3.41% average, Priority Mail increased 8% average.

Added option for Bonus Credit calculations to be tax inclusive when calculating Shop Now or Store Credit as a percentage of return value.

New Settings Added new settings for Process Closed Loop RMAs, Close Sales Credit on Inventory Received, Create Customer Payment on Inventory Received, and Handling Fee Tax Code.

Merchants shipping with Royal Mail via EasyPost must migrate to Royal Mail V3 by September 30, 2025. Check your email from EasyPost for migration credentials and instructions.

Eliminate trial & error when building and optimizing your return policy by viewing benchmarks and trends across 5,000+ Shopify brands. Insights are now available in your Loop Admin for the following settings: Return outcomes, Return windows, Handling fees, Bonus Credit

You can now conditionally bypass final sale restrictions to allow returns. This will let final sale items be return eligible following your standard return policy. Learn more about Workflows in our Help Center.

Ship by Loop now allows access to connect your own accounts & rates for 43 new carriers and services, including GLS, Amazon Shipping Deutsche Post UK, ParcelForce, and more. This update also includes a new view to see all available carriers for Ship by Loop, so that you can connect more easily and start shipping in seconds.

Loop now supports QR codes for printerless returns with EVRi via Ship by Loop and our EasyPost integration. Please reach out to your MSM or support@loopreturns.com to enable this setting for your customers.

We've expanded Order Tracking's carrier coverage from 150 carriers to over 1200 carriers worldwide, making it one of the most comprehensible e-commerce tracking platforms. View the full list here.

We've updated our Stripe API integration to unlock the following for all merchants: Support for Link payments, 3D Secure authentication on all transactions, Remove $1 card verification for Instant Exchanges, Google Pay & Apple Pay will also be supported soon. Learn more about the Stripe integration in our Help Center.

Merchants using Checkout+ bundled with Package Protection by Seel can now customize the text shown at cart and/or checkout. This includes both the main product title as well as the 'Learn more' modal. Tailor messaging to your brand's unique voice and take more control of the Offset experience. To customize Checkout+ text, simply navigate to Returns Management > Policy Settings > General. Then under Offset, click on **Text customizations.

Checkout+ is now available for brands with headless Shopify storefronts. With a headless setup, merchants gain complete control over their storefront experience, including the text shown with Checkout+ and testing methods.